Frequently Asked Questions
What's your coverage area in Arizona?
Travel Fee Map
|No travel fee|
|$30 travel fee|
|$50+ travel fee|
What's your coverage area in Colorado?
Does List Logix work with non-residential properties?
What kind of preparation should I do to make sure a property looks best in photos?
But here are the basics:
- Turn on all the interior lights. (If it can turn in, turn it on.) It’s a good idea to make sure all light fixtures have working bulbs.
- Make sure all ceiling fans are off.
- Clear all surfaces of any clutter. If it doesn’t have to live on a countertop, put it away.
- If there is anything you don’t want in the shoot — like furniture or boxes — try to stow it away beforehand. Moving items during a shoot can add significantly to the time our photographer needs to spend on-site. It’s also not as easy as you might assume: our wide-angle lenses include a lot more in the frame than you’ll see on a phone or “regular” camera, and we frequently employ camera angles that depict the “flow” between rooms. (So moving something out of a shot isn’t as simple as shifting it over a little bit.)
- Rotate miniblinds so that they’re open, totally horizontal. Vertical blinds should be rotated perpendicular to the window so they’re open. (If you prefer, it’s also ok to pull blinds all the way up or to the side.)
Do I have to meet you at the home to give you access?
Nope — though you’re welcome to.
Instead, you can:
- Provide a CBS number and our photographers can access the home using a Supra Active Key.
- Provide the combination for a mechanical (“contractor’s”) lockbox or deadbolt combination.
For gated communities, please make sure to provide a gate keypad access code, or inform gatehouse staff of our appointment.
How many photos will I receive? And how will I receive them?
How long will it take to photograph a property?
3D Virtual Tours
What's the difference betwen a Zillow 3D Home™ tour and Matterport 3D virtual tour?
Zillow’s 3D Home™ is a 360° tour product. When you order a Zillow 3D tour, we use the Zillow 3D Home™ app to record 3D views of multiple locations in your home, which the app creates by stitching together multiple high-resolution images into a single 3D panorama. Then, the Zillow app links together the 3D views to simulate a “walkthrough” experience.
Images stitched together to form a 360-degree view classify as virtual tours in the sense that you see a wide, panoramic view of a place. Though they’re more impressive than still pictures, users can’t interact with them. They may look at all angles, but they’re really just seeing different sides of the same picture and can’t explore further. These tours lack a third dimension that makes walls, floors, and ceilings stand out for greater depth and details. For instance, users may look all around a living room, but they can’t enter it and feel like they are in the room.
Matterport 3D Showcase, on the other hand, takes visitors on a deep dive through a property. Navigating from room to room is intuitive. They can look above and below for an enhanced perspective. Users can choose “Floor Plan View” to explore a “birds-eye view” and switch between floors. Or they can choose “Dollhouse View,” which allows visitors see an overhead view of each floor in three dimensions and visualize how the everything fits together.
With a Matterport scan, room dimensions are accurate within one percent in 4K at 134 megapixels. (In other words: It’s a very high-resolution scan.) Viewers experience life-like details with vibrant colors, greater depth, and realistic contrast.